Terms of Service

Effective from 9 November 2026

These terms govern the use of the Inboqo service (the “Service”) between the provider and the legal entity or natural person carrying out a registered business activity who signs up for the Service (the “Customer”). The Service is intended exclusively for business customers. By signing up and indicating that you accept these terms, you enter into an agreement with the provider.

1. Service provider

2. What the Service does

Inboqo is software as a service (SaaS). It connects to the Customer's business email, uses artificial intelligence to recognize customer inquiries, sorts them, forwards them to team members and suggests replies. Each Customer gets a separate application at its own address (name.inboqo.com).

Reply drafts and categorization are the result of automated processing and may be inaccurate or incomplete. The Customer is responsible for reviewing, and for every reply it sends to its own customers. The Service does not send replies to customers without action by the Customer, except an automatic acknowledgement of receipt if the Customer enables it.

3. Sign-up and account

• The Customer must provide accurate information and keep its login credentials safe. The Customer is responsible for actions taken with its account.
• The Customer may invite members of its team; it is responsible for their compliance with these terms.
• The Customer enters business email credentials and keys in its own application; they are stored encrypted.

4. Free trial

• The trial lasts 14 days and includes up to 100 processed inquiries, on the plan the Customer chooses. Once the limit is used, new emails wait for the start of the paid period.
• To start the trial, the Customer adds a payment card. Nothing is charged during the trial. We send a reminder three days before the trial ends.
• If the Customer does not cancel before the trial ends, the subscription continues automatically and is charged according to the chosen plan. If the Customer cancels during the trial, nothing is charged.

5. Prices, payment and invoices

• Plan prices are published at https://inboqo.com and are stated in euros per month, excluding VAT; VAT (25%) is charged according to applicable law.
• The subscription is charged in advance for each monthly period, automatically from the Customer's card, via the payment processor Stripe. We neither see nor store card details.
• Each plan has a monthly limit of processed inquiries. If the Customer exceeds it, the Service keeps working and the provider may suggest a bigger plan.
• If a payment fails, we retry and notify the Customer. If payment still fails after repeated attempts, the application is paused until the debt is settled; data is kept as described in section 8.
• The provider may change prices with at least 30 days' notice; the change applies from the next billing period.

6. Cancellation and refunds

• The Customer may cancel the subscription at any time, on its own, in the application (My account → Subscription) or by email to support@inboqo.com. There is no notice period and no cancellation fee.
• Cancellation takes effect at the end of the period already paid; until then the Service works normally, and nothing is charged afterwards.
• No refunds are given for a paid period that has already started, unless the Service was unavailable during that period due to the provider's fault for more than 72 hours — in that case the Customer may request a pro-rata refund within 30 days.
• As the Service is intended for business customers, the consumer right of withdrawal from distance contracts does not apply.

7. Acceptable use

The Customer may not use the Service to send unsolicited email, unlawful content, to infringe the rights of third parties, to attempt unauthorized access, or to load the system beyond normal use. In case of serious breach the provider may temporarily pause the Customer's application, with notice and an explanation.

8. Customer data

• Data in the application (inquiries, replies, settings) belongs to the Customer. The provider processes it only to provide the Service, in accordance with the Data Processing Agreement, which forms an integral part of these terms.
• The Customer may export inquiries to Excel at any time.
• After the subscription ends, data is kept for another 30 days (in case of return or export) and then deleted, including backups no later than 12 months, when their retention period expires.

9. Availability and changes to the Service

We strive to keep the Service running continuously but do not guarantee uninterrupted availability. Planned maintenance is carried out outside business hours where possible. We may improve and change the Service; we will notify the Customer in advance of changes that materially reduce the functionality of a paid plan.

10. Liability

• The provider is not liable for indirect damage, lost profit, or the consequences of replies the Customer sent to its customers.
• The provider's total liability is limited to the amount the Customer paid for the Service in the 12 months before the damaging event.
• These limitations do not apply to damage caused intentionally or by gross negligence.

11. Changes to the terms

We notify Customers of changes to these terms by email at least 30 days before they take effect. If the Customer does not agree, it may cancel the subscription before that date.

12. Governing law and disputes

This agreement is governed by the law of the Republic of Croatia. We will try to resolve disputes amicably; if that fails, the competent court at the provider's registered seat has jurisdiction.

13. Contact

Questions, cancellations and complaints: support@inboqo.com.